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Hours by Appointment
610-683-5015
Kennel
330 Deer Run Rd Kutztown PA
CANCELLATION POLICY

We are more than happy to accommodate your reservation request. Please remember that we are holding your reservation request pending your pet's arrival. Many times customers forget that our facilities are limited and that we become full. When we reach our total occupancy capacity, we have to refuse reservation requests and turn business away. If you do not cancel your reservations in a timely manner (at least 14 days in advance for normal dates and 25 days in advance for Peek Season/Holidays) we are unable, in most instances, to re-book the space we have held for you. This forces us to lose revenue, and we must then charge the client for his or her reserved space. Beginning in July 1999, due to an unmanageable increase in "No Shows" and late cancellations, we have been forced to implement the following policy: Please be aware that we try in all situations to work with our customers whenever possible -- on the other hand customers should be aware that we are usually "full" during the summer months at least 3-6 weeks in advance. This means that we are refusing potential customers in order to hold accommodations for your pet(s). If you cancel or come home early and we are forced to have vacant space you should expect to be charged -- simply put: "if we loose revenue due to a cancellation it will be charged. Please do not blame the attendant or ask them to "reconsider", all variations of policy are reviewed by the owner on the next normal business day and if a refund is approved by the management it will be applied to your next stay.
Thank You For Your Understanding -- I Hate To Have To Charge Cancellation Fees -- with your assistance in adhering to our policy as stated this will be avoided.

SUMMER/PEAK SEASON - IN SEASON CANCELLATION POLICY (April 5th thru October 10th, 2019 ) All Reservations Require Payment in Full (Non-refundable) If you cancel your reservation or come home early you forfeit your payment!!
HOLIDAY CANCELLATION POLICY (All major holidays)

I fully understand the above and agree to the terms.

X _______________________________________ Date______________

Reserved Dates for your pet(s)
Arrival Date__________________ Departure Date___________________

Cash or check only.

Please print this form and send it along with your payment to:
Hound Hollow Farm, LLC 330 Deer Run Rd Kutztown, PA 19530

Hound Hollow Farm, LLC & Boarding Kennel

© Copyright 2019 Hound Hollow Farm, LLC. All Rights Reserved.

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